Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
The prices will range on each floor plan depending on the updates done inside the apartment. Updated units may include newer flooring, countertops, kitchen appliances, lighting, and faucets.
What is the application fee and is it refundable?
Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.
How do I apply?
Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.
Which utilities do I pay?
The water/sewer/trash/pest control is billed monthly with a utility fee ranging between $50-$80. Residents are responsible for cable/internet and electric bills
What is the security deposit?
Security deposits will vary depending on qualifying criteria and floor plan size.
When is my rent payment due?
Rent is always due on the 1st and no later than the 4th of each month. A late fee will apply as of the 5th and daily late fees thereafter.
What day of the month am I liable for a late charge?
10% of market rent late charge is assessed on the 5th of the month.
How can I pay my rent?
Cash Pay options are available with a proper Cash Pay card. These can be picked up in the leasing office. Credit/Debit and bank drafts can be done through the property website. Please contact the leasing office for any help on setting up these options.
What kind of pets do you allow? How many pets may I have?
We allow up to two pets per apartment. Our one-time non-refundable fee is $400 for the first pet and if you have a second pet an additional $200 non-refundable fee. Then only $30 per month per pet for pet rent. Breed restrictions do apply. Which we can go over when you stop by.
If I get a job transfer, can I break the lease?
In the event you need to break your lease you would need to give a written 60 day notice to vacate, pay through that notice and pay one and half times the rent amount as the break lease fee.
How can I refer a friend?
We love referrals! Currently we are offering resident referral bonuses. Please make sure that your friend lets us know when they come in to view an apartment that you have referred them.
If something needs to be repaired in my apartment, how do I report it?
You can go online if you are registered to request a maintenance repair, call the office or send an email. In the event that you have a maintenance emergency please call the after hours number, 806.553.1507
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, per the lease you can have a guest stay up to 7 days per month. Please notify the office of any guests you will have staying with you. In the event that they will be staying longer we will need to add them to the lease. They would just need to fill out the application fee and apply.
I will be moving out. What do I need to do?
You will need to provide a 60 day written notice to vacate prior to your lease expiring. We also encourage our residents to schedule a pre-move out inspection this way all of us are on the same page as to what to expect upon move out.
Do you have cable/Internet services?
Yes, our preferred provider is Suddenlink.
Can I grill on property?
No, but we do have a grilling pavilion for all of our residents to use.
Is Renter's Insurance required?
Yes! We have partnered with a national renter’s insurance provider that offers a policy that meets our minimum requirements. For your convenience, you can enroll online at www.ePremiumInsurance.com or by calling 1-800-319-1390. If you enroll with ePremium, they will automatically send us your proof of coverage upon policy activation so there is nothing further you would need to do. If you elect to obtain coverage from another insurance carrier, you will be required to provide proof of this coverage to the leasing office and the policy must meet our minimum requirements of $100,000 Liability Coverage and $10,000 Personal Property Coverage.
I’m locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment. After hours you must call a locksmith at your own expense.
I’ve lost my apartment and/or mailbox keys. What do I do?
Please stop by the leasing office and we can help you. We do charge $5.00 fee for key replacement and if you need your door lock changed it is $25.00.